Job Description


Full Job Description

Health insurance, Social Security, Job Type Part-time

20 hours per week Mon-Friday 18:00 to 22:00 (4 hours per day)

Customer Service Agents – Work from Home!

Job Description: Why you and why us? Who are our Customer Service Agents?

They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls, and chats/emails.

If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

What Benefits do you offer?

Monthly performance bonuses!

Growth / Promotional Opportunities

Paid Training from the comfort of your home

Job Duties: 

Solve the problem efficiently: Quick with quality

Make it personal: Take ownership

Inspire customer loyalty: Give them a reason to come back

Listen Carefully: Be attentive

Emphasize our effort: Because we care

Essential Functions: 

Address customer questions and concerns regarding products and delivery information

Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.

Successfully negotiate and appease customers using a variety of methods established by Customer Umbrella, LTD., guidelines.

Check inventory, process returns, issue replacements and credits for damaged or defective merchandise

Perform other duties as assigned

Qualifications: What you need to apply

No previous customer service experience

Strong ability to communicate both verbally and written with capable data entry skills


Ability to complete mandatory paid training for 3 weeks – 100% attendance is required

Equipment you must have for training and for work: 

Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.


6 GB of RAM

Wired USB headset (with microphone) which is compatible with our systems

Ethernet cable hardwired into you modem/router Wi-Fi is not permitted!

USB to Ethernet converter if your computer does not have an Ethernet port

Monitor: 15 inches or larger with minimum resolution of 1024 X 768 (2 monitors prefered)

Mouse and keyboard