Job Description
Full Job Description
Health insurance, Social Security, Job Type Part-time
20 hours per week Mon-Friday 18:00 to 22:00 (4 hours per day)
Customer Service Agents – Work from Home!
Job Description: Why you and why us? Who are our Customer Service Agents?
They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls, and chats/emails.
If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.
What Benefits do you offer?
Monthly performance bonuses!
Growth / Promotional Opportunities
Paid Training from the comfort of your home
Job Duties:
Solve the problem efficiently: Quick with quality
Make it personal: Take ownership
Inspire customer loyalty: Give them a reason to come back
Listen Carefully: Be attentive
Emphasize our effort: Because we care
Essential Functions:
Address customer questions and concerns regarding products and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
Successfully negotiate and appease customers using a variety of methods established by Customer Umbrella, LTD., guidelines.
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Perform other duties as assigned
Qualifications: What you need to apply
No previous customer service experience
Strong ability to communicate both verbally and written with capable data entry skills
Important Facts: MUST HAVE THESE FOR CONSIDERATION
Ability to complete mandatory paid training for 3 weeks – 100% attendance is required
Equipment you must have for training and for work:
Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
Antivirus/Anti-malware
6 GB of RAM
Wired USB headset (with microphone) which is compatible with our systems
Ethernet cable hardwired into you modem/router Wi-Fi is not permitted!
USB to Ethernet converter if your computer does not have an Ethernet port
Monitor: 15 inches or larger with minimum resolution of 1024 X 768 (2 monitors prefered)
Mouse and keyboard
