Outsource Customer Service Support
Customer Umbrella is a global Outsource Customer Service Support company specializing in Gaming customer support outsouce originally founded in Varna, Bulgaria. Now operating in more than 20 countries, providing customer service in 55 languages to more than 100 different businesses
all over the world. Our consultants can handle all kind of inquiries in a timely and efficient manner by covering all possible channels of communication.
We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
We make businesses better.
We are the bridge between gaming companies and their players in terms of customer support in the World.
Outsource your customer service support needs to Customer Umbrella will Increase your Revenue, Retention, Loyality and Brand perception!
Improve
Outsourcing to us will Improve your revenue, brand perception, Retention, Loyality, NPS, CSAT, LTV & ARPA.
Focus
Focus on business growth, expanding and quality of life, while we provide the best customer care to your customers.
24/7/365
Operating 24 hours a day, 365 days a year, in any language.. Anytime – anywhere! We are ready to represent You .
Scalable
Hire Scalable, Flexible Outsourced Customer Support Team, Tailored To Your Business Needs. Increase or decrease your team based on load.
High Agent Retention
Our internal bonus systems and retention programs results in very long Agent work retention time.
Multilingual Agents
All of our agents are at least bilingual and professional in English + Second(fluent) language.
Quality Assurance
Get free of charge Quality Assurance specialist and Customer Success Manager with every team.
Free onboarding
Along with everything else you get Free onboarding and Training. Up to two weeks of free training.
How it works?
Outsource, Scale, Umbrella!
With Customer Umbrella, the outsource customer service support process is quick, cost-saving, individual, and result-oriented. There is no up-front payment! The first invoice is sent to you after our agents have been working their full first month!
Hi.
1.
We get to know you, your business, your customers, and your needs
If we meet today..
Sign up
2.
Agree on all terms, conditions, sign Contract, SLA and Non-Disclosure
in 1-2 days
Interviews
3.
Meeting and selecting the candidates we have carefully selected for you.
in 14 days
Training
4.
We will combine efforts to introduce the agents with your project and clients
7-14 days
Go Live
5.
We are ready to represent You. Focus on scaling – we focus on customer satisfaction!
in less than 30 days
Listen to a Call Answer Sample:
🔒Ultimate Security
Your security is our top priority so we follow all major security standards.
GDPR — full compliance with the EU General Data Protection Regulation act
Ensures data protection and management in accordance with the law.
PCI DSS Level 1 — the highest level of security that ensures payment data safety
WHERE TO FIND US
Varna, Bulgaria
Our main office is located in Varna, Bulgaria, where the internet is among the 10 fastest in the world. A smart place with smart people. People who top the global charts in mathematics and rank 3rd in the world in IT specialist per capita, people who communicate with the world and one in two speaks at least one foreign language. Outsourcing in Eastern Europe, specifically in Bulgaria, can save a company between 40-50% of its outsourcing costs. Bulgaria has the most competitive offerings within the EU.
Frequently
Asked
Questions
Simply contact us to get all the answers you need.
What is customer support?
Customer support, also known as customer service, refers to the range of activities and assistance provided by a business or third party service provider to customers before, during, and after a purchase or use of a product or service.
Why do companies outsource Customer Service?
Companies outsource customer support to reduce costs, access specialized skills, and focus on core functions. Customer service outsourcing provides scalability, 24/7 service, and efficient resource management, improving overall operational efficiency.
What are the outsourcing customer service benefits?
Outsourcing your business customer service helps you focus on growth and developing your brand to reach new heights without having to worry about hiring and training support specialists. Plus, outsourced customer service cost is much lower than building an in-house team from scratch.
How to outsource Customer Service?
To outsource your customer support service, contact us at [email protected], we will answer all the questions, explain the process and provide you with the help you need.
We would love to hear from you!
Customer Service Outsourcing should be INVISIBLE to your customers.
At Customer Umbrella, we are customer service professionals. We represent YOU to your customers.
We offer customer support service producing consistent results with scalable capacity. Our agents become your subject matter experts. Our model serves 365/24/7, overflow, after-hours and seasonal programs.
Contact Customer Umbrella. We are ready to represent you.
