Outsource Customer Service Support

Customer Umbrella is a global Outsource Customer Service Support company specializing in Gaming customer support outsouce originally founded in Varna, Bulgaria. Now operating in more than 20 countries, providing customer service in 55 languages to more than 100 different businesses all over the world. Our consultants can handle all kind of inquiries in a timely and efficient manner by covering all possible channels of communication.
We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We make businesses better.

Customer Support Outsource

We are the bridge between gaming companies and their players in terms of customer support in the World.

Outsource your customer service support needs to Customer Umbrella will Increase your Revenue, Retention, Loyality and Brand perception!


Outsourcing to us will Improve your revenue, brand perception, Retention, Loyality, NPS, CSAT, LTV & ARPA. 


Focus on business growth, expanding and quality of life, while we provide the best customer care to your customers. 


Operating 24 hours a day, 365 days a year, in any language.. Anytime – anywhere! We are ready to represent You .


Hire Scalable, Flexible Outsourced Customer Support Team, Tailored To Your Business Needs. Increase or decrease your team based on load.  

High Agent Retention

Our internal bonus systems and retention programs results in very long Agent work retention time. 

Multilingual Agents

All of our agents are at least bilingual and professional in English + Second(fluent) language. 

Quality Assurance

Get free of charge Quality Assurance specialist and Customer Success Manager with every team.

Free onboarding

Along with everything else you get Free onboarding and Training. Up to two weeks of free training.

How it works?

Outsource, Scale, Umbrella!

With Customer Umbrella, the outsource customer service support process is quick, cost-saving, individual, and result-oriented. There is no up-front payment! The first invoice is sent to you after our agents have been working their full first month!



We get to know you, your business, your customers, and your needs

If we meet today..

Sign up


Agree on all terms, conditions, sign Contract, SLA and Non-Disclosure

in 1-2 days



Meeting and selecting the candidates we have carefully selected for you.

in 14 days



We will combine efforts to introduce the agents with your project and clients 

7-14 days

Go Live


We are ready to represent You. Focus on scaling – we focus on customer satisfaction!

in less than 30 days


We can integrate with all major CRM systems

We cover all ways and channels of communication with your customers. View all services list

🔒Ultimate Security 

Your security is our top priority so we follow all major security standards.

Customer Support Outsource

GDPR — full compliance with the EU General Data Protection Regulation act

iso 27001 cert

Ensures data protection and management in accordance with the law. 

Customer Support Outsource

PCI DSS Level 1 — the highest level of security that ensures payment data safety 


Varna, Bulgaria

Our main office is located in Varna, Bulgaria, where the internet is among the 10 fastest in the world. A smart place with smart people. People who top the global charts in mathematics and rank 3rd in the world in IT specialist per capita, people who communicate with the world and one in two speaks at least one foreign language. Outsourcing in Eastern Europe, specifically in Bulgaria, can save a company between 40-50% of its outsourcing costs. Bulgaria has the most competitive offerings within the EU. 

Customer Support Outsource


Simply contact us to get all the answers you need.

What is customer support?

Customer support, also known as customer service, refers to the range of activities and assistance provided by a business or third party service provider to customers before, during, and after a purchase or use of a product or service. 

Why do companies outsource Customer Service?

Companies outsource customer support to reduce costs, access specialized skills, and focus on core functions. Customer service outsourcing provides scalability, 24/7 service, and efficient resource management, improving overall operational efficiency.

What are the outsourcing customer service benefits?

Outsourcing your business customer service helps you focus on growth and developing your brand to reach new heights without having to worry about hiring and training support specialists. Plus, outsourced customer service cost is much lower than building an in-house team from scratch.

How to outsource Customer Service?

To outsource your customer support service, contact us at [email protected], we will answer all the questions, explain the process and provide you with the help you need.

We would love to hear from you!

Customer Service Outsourcing should be INVISIBLE to your customers. 

At Customer Umbrella, we are customer service professionals. We represent YOU to your customers. 

We offer customer support service producing consistent results with scalable capacity. Our agents become your subject matter experts. Our model serves 365/24/7, overflow, after-hours and seasonal programs. 

 Contact Customer Umbrella. We are ready to represent you.