Customer Service Agents

Does your company get more than 500 tickets per month? If yes, you should consider hiring a dedicated customer support team. It’s challenging to keep every client satisfied when you get overwhelmed with an influx of inquiries from your customers. Our dedicated call agents are trained to provide professional support for your customers. The representatives will carry a deep knowledge of your business which will allow them to effectively represent your product/service on your behalf. 

Our dedicated team customer service is intended to help your business deal with any kind of user/consumer issues including processing returns and exchanges, technical problems, and others. 

The dedicated customer service from Customer Umbrella keeps on receiving great reviews from both clients and field experts. Many of our customers are referrals. You know why? Well, we should tell you more about what makes our agents so demanded and trusted and how your business will win from using our services.

What can a dedicated customer service team do:

Provide omnichannel 24/7/365 customer support

Make inbound and outbound calls

Perform marketing activities

Cross-sell and upsell

Provide virtual assistance and many more

For small and medium-sized businesses, cooperation with a dedicated customer service line is a great opportunity to receive high-quality services at an affordable price. Large companies also face situations when dedicated call agents can boost business, especially when a new product or service was released and the amount of customer’s requests is increasing rapidly. In fact, the larger the company, the more tangible are the perks of the dedicated team option. In this case, often the functions of the department are outsourced, and the company empowers a single specialist to deal with operational issues and coordinate the work on this function.

The Power of Dedicated Customer Service Agents

Disturbed by the fact that sometimes representatives let you down? We know how to deal with that!

At Customer Umbrella we train our call center dedicated agents to think “out-of-the-box” and use the product concept approach which lets the operator understand the purpose of the call. As a result, a rep can ad-lib during the conversation which ultimately leads to higher conversion and turns the panic-stricken caller into a dedicated customer.

We also believe a professional customer service agent must work as an integral mechanism as teamwork leads to better results and helps to solve complex customer problems. That’s why we encourage our operators to enhance their teamwork skills and be able to perform effectively as a part of a dedicated customer service line.

For more than a decade we’ve been delivering customer support, telemarketing, B2B calling, content moderation, and other customer-related services to various businesses, and we will be pleased to share our best practices and experience with you.

We’ve established an improvement-driven approach, a philosophy of continuous striving for innovations that allows us to be proud each time we achieve mutual results.

If you’re looking to hire a dedicated customer service team call us today and get answers to all of your questions.

The benefits of a dedicated call agents include:

Reduction of funds for salaries

Reduction of expenses for employees training

Savings on office equipment and rental savings

Full access to industry best practices, experience and knowledge

24/7 Availability of highly-qualified workforce