How it works?
Outsource, Scale, Umbrella!
CUSTOMER SUPPORT OUTSOURCING AND HOW IT WORKS
With Customer Umbrella, the customer support outsourcing process is quick, cost-saving, individual, and result-oriented. There is no up-front payment! The first invoice is sent to you after our agents have been working their full first month!
Hi.
1.
We get to know your business, your customers, and your needs
If we meet today..
Sign up
2.
Agree on all terms, conditions, sign Contract, SLA and Non-Disclosure
in 1-2 days
Interviews
3.
Meeting and selecting the candidates we have carefully selected for You !
in 14 days
Training
4.
We will combine efforts to introduce the agents with your project and clients
7-14 days
Go Live
5.
We are ready to represent You. Focus on scaling – we focus on customer satisfaction!
in less than 30 days
We can integrate with all major CRM systems
Any channel, any language, any system!
Let’s Analyze
We get to know your business.
Team member will contact you in order to gather all required information concerning your business, products or services you offer, so we can provide the most effective services.
Training
Tell us everything about your needs
The cooperation will start with the two weeks of training. During training we will arrange several meetings and training sessions to make sure our agents are prepared for your needs and expectations.
Preparing FAQ’s, Scripts, and more.
It’s time to test our Agent’s
Based on everything we’ve heard about your business we will prepare a special training process with several tests included to make sure every agent on our team is ready to represent you and meet all of your requirements.
Go Live.
We are Ready to represent You.
The training and onboarding is free, once we are happy with the results, it’s time to go Live. You can monitor how our teams work at any stage of our cooperation.
English 
Bulgarian