How it works?

Let’s Analyze

We get to know your business.

Team member will contact you in order to gather all required information concerning your business, products or services you offer, so we can provide the most effective services.

Training

Tell us everything about your needs

The cooperation will start with the two weeks of training. During training we will arrange several meetings and training sessions to make sure our agents are prepared for your needs and expectations.

Preparing FAQ’s, Scripts, and more.

It’s time to test our Agent’s

Based on everything we’ve heard about your business we will prepare special training process with several test included to make sure every agent on our team is ready to represent you and meet all of your requirements.


Go Live.

We are Ready to represent You.

We hire and train the agents for free, once we are happy with the results, it’s time to go Live. You can monitor how our teams work at any stage of our cooperation.

Time to Improve!

There is always a room for improvement.

We want to know about your new products or services you offer, so we can be ready to represent you in the best possible way. Weekly reports and suggestions about how we can improve work process.

How it works?

Outsource, improve, Umbrella!

With Customer Umbrella, the outsourcing process is quick, cost-saving, individual, and result-oriented.

Planning

1.

We analyse your business and clientele needs

Preparation

2.

Creating knowledge base, Call scripts,  FAQ

Training

3.

Hiring and training of experienced and dedicated agents

Integration

4.

Combining our support solutions with your existing business processes

Go Live

5.

We are ready to represent You.

Services working with


hipchat
Zendesk
freshdesk
salesforce
pure-chat-logo
olark
Front
intercom
attendify
HubSpot