How it works

Outsource, improve, Umbrella. That’s our plan.

With Customer Umbrella, the outsourcing process is quick, individual, and result-oriented.



Operating meticulous analysis of your clientele needs



Creating knowledge base, FAQ, call scripts



Providing experienced and devoted agents



Combining support solutions with your existing business processes

Go live


Quick start and forward-thinking alongside

How we work

We are not the ordinary customer support Outsourcing company – and we are going to convince you.

Two monitors Setup

All of our agents setup includes – high end PC, Fast internet speed, High quality Microphone and 2 Monitors – Working and validating data can be quite easier and faster if done in proper environment.  

Fast write speed

Another advantige in hiring our Customer Support specialists is that all of them write very fast using mechanical Gaming keyboards. Mechanical switches are better because they’re more tactile, durable, and faster.

98% Success rate

Dealing with players can be difficult if you do not understand how they think or what they want. That’s why there is only one way to support them – with gamers like themself. All of our agents are hardcore gamers semi-pro and ex-Pro players.

We bring companies and customers together!

Customer Umbrella

Let’s talk support
We get to know your business. 
After you reach out, a member of our sales team will get back to you to discuss your company, customer, and customer support needs.  We propose a custom solution. Based on your requirments and our experience we propose a solution tailored to your unique needs and situation.  We launch within weeks. Once the contractual agreements are ironed out, we get straight to it and we can have your support team up and running in record time.

Three steps to better customer support

Stop struggling with multilingual. With our growing worldwide community of agents, we’re able to hire any language you need. Get up and running within weeks. We’ll recruit, onboard, and train your new support team in record time. Support provided by fans of your brand. Our agents understand your customers, because they are your customers.

Outsourced customer support

Solve your COVID-19 Call Center and Back-Office Needs

Our Work from Home Agents and Flex-Models provide resources RIGHT NOW!

Call +359 885 379 385

Why outsource to Bulgaria?

Cheap and Realiable Outsourced Customer Support.


We at Customer Umbrella believe in helping you Make. Happy. Customers. Easily scale and streamline your customer service and drastically improve your customer’s experience.

Unparalleled ramp-up speed

Our tried and tested recruitment strategy allows us to attract the right agents in a heartbeat. That means we can have your support team up and running within weeks.

Any language, any time, anywhere

Our remote model means we can hire highly qualified agents fluent in any language – even the difficult ones – anywhere on the planet. We are pround of our success.

Global support, one vendor

Combining our work-from-home support model and our centralized management structure allows you to provide worldwide customer support through but one single vendor.

Efficiently manage peaks

Our global community of agents allows us to scale up and ramp down quickly when your customer support operation demands it.


We link up with your experts to create a complete agent training program aimed at getting our agents up and running in record time.

Expert agents

Going remote means unlocking a world of knowledge and being able to find agents with equal measures of passion and expertise in your products.

Excellent results

We recruit experts with specialized industry knowledge and experience. A partnership with us will minimize your company’s daily workload.


Our Happy Clients

A Right Partner Can Make The Difference

our awesome customers

Client Testimonials

Dont take our word for it – here’s what our clients say:

“Customer Umbrella was a godsend to us. The ability to have people respond to our customers on 24/7 basis is really astonishing. I was working with other companies where the support level did not come even close.”

Rune Sovndahl

CEO & Founder at

“We greatly appreciate the fact that they’re forward-thinking and driving results constantly. The level of support they provided set them apart. Very fast when it comes to recruitment and competative when it comes to pricing”

Chauffina Carr

Customer Service Manager, Les Manes

“The emphasis on the communication really stands out to me. They are eager to find a solution or answer for you. They knew more about our games than us! Simply breathtaking customer support specialists with fantastic attitude!”

Daniel Saturat

Amplify Game Studios

We would love to hear from you!

Contact us today to discuss your needs. Together we will decide the best approach to cost-effectively meeting your needs.