How it works
Outsource, improve, Umbrella. That’s our plan.
With Customer Umbrella, the outsourcing process is quick, individual, and result-oriented.
Operating meticulous analysis of your clientele needs
Creating knowledge base, FAQ, call scripts
Providing experienced and devoted agents
Combining support solutions with your existing business processes
Quick start and forward-thinking alongside
How we work
We are not the ordinary customer support Outsourcing company – and we are going to convince you.
Two monitors Setup
All of our agents setup includes – high end PC, Fast internet speed, High quality Microphone and 2 Monitors – Working and validating data can be quite easier and faster if done in proper environment.
Fast write speed
Another advantige in hiring our Customer Support specialists is that all of them write very fast using mechanical Gaming keyboards. Mechanical switches are better because they’re more tactile, durable, and faster.
98% Success rate
Dealing with players can be difficult if you do not understand how they think or what they want. That’s why there is only one way to support them – with gamers like themself. All of our agents are hardcore gamers semi-pro and ex-Pro players.
We bring companies and customers together!
Let’s talk support
We get to know your business. After you reach out, a member of our sales team will get back to you to discuss your company, customer, and customer support needs.
We propose a custom solution. Based on your requirments and our experience we propose a solution tailored to your unique needs and situation.
We launch within weeks. Once the contractual agreements are ironed out, we get straight to it and we can have your support team up and running in record time.
Three steps to better customer support
Stop struggling with multilingual. With our growing worldwide community of agents, we’re able to hire any language you need. Get up and running within weeks. We’ll recruit, onboard, and train your new support team in record time. Support provided by fans of your brand. Our agents understand your customers, because they are your customers.
Outsourced customer support
Why outsource to Bulgaria?
Cheap and Realiable Outsourced Customer Support.
We at Customer Umbrella believe in helping you Make. Happy. Customers. Easily scale and streamline your customer service and drastically improve your customer’s experience.
Unparalleled ramp-up speed
Our tried and tested recruitment strategy allows us to attract the right agents in a heartbeat. That means we can have your support team up and running within weeks.
Any language, any time, anywhere
Our remote model means we can hire highly qualified agents fluent in any language – even the difficult ones – anywhere on the planet. We are pround of our success.
Global support, one vendor
Combining our work-from-home support model and our centralized management structure allows you to provide worldwide customer support through but one single vendor.
Efficiently manage peaks
Our global community of agents allows us to scale up and ramp down quickly when your customer support operation demands it.
We link up with your experts to create a complete agent training program aimed at getting our agents up and running in record time.
Going remote means unlocking a world of knowledge and being able to find agents with equal measures of passion and expertise in your products.
We recruit experts with specialized industry knowledge and experience. A partnership with us will minimize your company’s daily workload.
our awesome customers
Don‘t take our word for it – here’s what our clients say:
“Customer Umbrella was a godsend to us. The ability to have people respond to our customers on 24/7 basis is really astonishing. I was working with other companies where the support level did not come even close.”
CEO & Founder at fantasticservices.com
“We greatly appreciate the fact that they’re forward-thinking and driving results constantly. The level of support they provided set them apart. Very fast when it comes to recruitment and competative when it comes to pricing”
Customer Service Manager, Les Manes
“The emphasis on the communication really stands out to me. They are eager to find a solution or answer for you. They knew more about our games than us! Simply breathtaking customer support specialists with fantastic attitude!”
Amplify Game Studios