Outsourcing: Inbound, Outbound, Live Chat, Email Customer Support
Customer Engagement Services
Customer Umbrella is an outsource customer support business that focuses on delivering effective communication with your customers. We manage voice, email and live chat channels to meet your required service levels in four unique ways
Careful selection and on-going training of our associates with our special business program. Our agents have the right personality to please your customers.
Effective training in the art of empathy and soft skills to build connections with your customer that retains and builds your brand. Our agents have the right skills to handle all types of calls.
Process driven management and smart use of technology to meet demand at the lowest possible cost. You achieve customer service goals while staying in budget and keep customers happy.
While our primary business is Gaming and managing contact center and back-office operations for our clients, we have remote teams, ready to start representing you Now.
why outsource customer support to customer umbrella
What makes us unique
Our team is led by contact center and BPO experts. Each of our area leaders has spent years in the customer communication business and have honed the management process. We focus on personalized communication – at scale. Each customer receives an individual focus, and we do it tens of thousands of times a day, achieving the same results.
Deliver excellent customer service at the most cost-effectively way. Outsource to Bulgaria.
Soft skills, High-Tech, GDPR, Account management, Digital Payments, Refunds, Verification.
If speaking kindly to plants helps them grow, imagine what speaking kindly to humans can do.
Monthly training seminars and training videos about updates, changes and new tech!
Support With Attitude. We answer your customers and we do it in style! Happy customers – Happy clients.
Our offices have two high-speed internet connections, uninterrupted electricity and high security!
Team of experienced IT experts who enjoy helping out. Young and talented team.
Interviews in 3 stages in order to get only experienced agents with high-tech knowledge, and the right skills.
Any language, any time, anywhere
Our remote and office model means we can hire highly qualified agents fluent in any language – even the difficult ones – anywhere on the planet.
We would love to hear from you!
Contact us today to discuss your needs. Together we will decide the best approach to cost-effectively meeting your needs.