Outsourcing: Inbound, Outbound, Live Chat, Email Customer Support

Stay in touch with your clients 24/7 while building long term possitive relationship and growing brand loyality by reliable support service provider.

We can easily take care of your secondary but important back-office needs of your business while you save money and resources.

We provide a easily scalable, cost-saving professional customer support service that covers your business actual needs while saving money.

Serving some of the largest titles in the industry, we know what it takes to delight players and keep them loyal.

Customer Umbrella will help resolve all of your customers questions or issues from product information to complicated technical inquiries.

Our sals experts have experience with Amazon, Ebay, Shopify and you will love the way they answer your client’s!

With 98,9% success rate our agents will be a perfect fit for your projects, we are always using two monitors and we double check all the data before we submit.

Keeping your clients satisfied is the most important goal that every business should follow daily. In the hands of our specialists they will ask for more.

Custom software development, Mobile Software Dev, Software Testing Services.

Our Healthcare professionalists will provide follow the sun 24/7 type of model support covering Inbound, Outbound, Email and Live chat support.

Audio transcription services, Music transcription services, Subtitling, Captionning & Translation services.

Post processing, Image Enchancements,  Design Services, Logo Design, Audio Editing Services, Video Edditing Services, Writing Services, Advertising Services.

Services working with

Customer Engagement Services

Customer Umbrella is an outsource customer support business that focuses on delivering effective communication with your customers. We manage voice, email and live chat channels to meet your required service levels in four unique ways


 Careful selection and on-going training of our associates with our special business program. Our agents have the right personality to please your customers.

soft skills

 Effective training in the art of empathy and soft skills to build connections with your customer that retains and builds your brand. Our agents have the right skills to handle all types of calls.


Process driven management and smart use of technology to meet demand at the lowest possible cost. You achieve customer service goals while staying in budget and keep customers happy.

right now

While our primary business is Gaming and managing contact center and back-office operations for our clients, we have remote teams, ready to start representing you Now.

why outsource customer support to customer umbrella

What makes us unique

Our team is led by contact center and BPO experts. Each of our area leaders has spent years in the customer communication business and have honed the management process. We focus on personalized communication – at scale. Each customer receives an individual focus, and we do it tens of thousands of times a day, achieving the same results.

The mission

Deliver excellent customer service at the most cost-effectively way. Outsource to Bulgaria. 

360 degrees

Soft skills, High-Tech, GDPR, Account management, Digital Payments, Refunds, Verification.

The story

If speaking kindly to plants helps them grow, imagine what speaking kindly to humans can do.


Monthly training seminars and training videos about updates, changes and new tech!

Our values

Support With Attitude. We answer your customers and we do it in style! Happy customers – Happy clients.

We care

Our offices have two high-speed internet connections, uninterrupted electricity and high security!

Our team

Team of experienced IT experts who enjoy helping out. Young and talented team.

Advanced Interviews

Interviews in 3 stages in order to get only experienced agents with high-tech knowledge, and the right skills.

Any language, any time, anywhere

Our remote and office model means we can hire highly qualified agents fluent in any language – even the difficult ones – anywhere on the planet.

Cases resolved

We would love to hear from you!

Contact us today to discuss your needs. Together we will decide the best approach to cost-effectively meeting your needs.