Solutions

Outsourcing: Inbound, Outbound, Live Chat, Email Customer Support


Stay in touch with your clients 24/7 building long term relationships by means of a reliable support service provider.

We can professionally take care of different routing but important aspects of your business while saving resources.

start-up support

We provide a scalable cost-saving expert support service that covers your actual needs without extra payments.

Round-the-clock support service that turns your leads to clients and cares about your customers during the whole life cycle.

24/7 resolve all the customers’ issues from product information requests to technical questions.

Customer support helps to keep clients satisfied and takes away the daily routine of customer care in a smart and easy way.

services

A few things we’re great at

Customer Engagement Services


Customer Umbrella is an outsource customer support business that focuses on delivering effective communication with your customers. We manage voice, email and live chat channels to meet your required service levels in four unique ways

Training

 Careful selection and on-going training of our associates with our special business program. Our agents have the right personality to please your customers.

soft skills

 Effective training in the art of empathy and soft skills to build connections with your customer that retains and builds your brand. Our agents have the right skills to handle all types of calls.

efficent

Process driven management and smart use of technology to meet demand at the lowest possible cost. You achieve customer service goals while staying in budget.

right now

While our primary business is managing contact center and back-office operations for our clients, we have COVID-19 work at home teams, ready to start Now.

why outsource customer support to customer umbrella

What makes us unique

Our team is led by contact center and BPO experts. Each of our area leaders has spent years in the customer communication business and have honed the management process. We focus on personalized communication – at scale. Each customer receives an individual focus, and we do it tens of thousands of times a day, achieving the same results.

The mission

Deliver excellent customer service at the most cost-effectively way.

360 degrees

Soft skills, High-Tech, GDPR, Account management, Digital Payments, Refunds, Verification.

The story

We write our story Now! Contact us and we are going to change yours!

Progress

Monthly training seminars and training videos about updates, changes and new tech!

Our values

Support With Attitude. We answer your customers and we do it in style!

We care

Our offices have two high-speed internet connections, uninterrupted electricity and high security!

Our team

Team of experienced IT experts who enjoy helping out.

Advanced Interviews

Interviews with 3 stages in order to get only experienced agents with fast writing speed, high-tech knowledge, and the right soft and support skills..

Any language, any time, anywhere

Our remote and office model means we can hire highly qualified agents fluent in any language – even the difficult ones – anywhere on the planet.

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We would love to hear from you!

Contact us today to discuss your needs. Together we will decide the best approach to cost-effectively meeting your needs.