Outsource Data Entry Services

Bulgaria has a very strategic geographic position. It’s a bridge between Europe and Asia which is great because it combines the work ethic of the West with the passion of the East.

Bulgaria is in a similar time zone to the rest of the European countries, which makes the communication between different teams smooth. It also makes communication within the company a lot easier.

Another great thing about Bulgaria is the closeness to other major European cities. You can travel by plane from Sofia (Bulgaria’s capital) to every other capital in the EU within two to three hours. That makes the team and business meetings extremely easy to navigate.

The Biggest Companies in the World Trust Bulgaria for BPO 

Some of the biggest companies in the world have chosen Bulgaria as their outsource destination.

Here are 5 of them:

Hewlett Packard One of the largest IT companies in the market has been in Bulgaria for more than 30 years. They employ more than 3500 professionals making them one of the biggest employers in the region.

Coca-Cola The Coca-Cola Company operates in Bulgaria since 1992. It has established itself in the Bulgarian marketplace by investing 500 million BGN. Most of the administration of the company operates from their office in Sofia.

IBM The largest information technology company in the world employs more than 530 professionals in Bulgaria. Their facilities keep growing every year.

Process Flows In over 5 years has opened three offices employing more than 120 people in Bulgaria. The company grows every year and keeps developing a strong presence in the market. They work with seasoned professionals in complex fields such as sales, marketing, data processing, information technology, and web development.

The UK Ministry of Health decided to outsource the HARP project to a Bulgarian company which is high praise. It shows that even the UK ministry of health regards Bulgaria as a top IT destination.

BPO in Bulgaria is Cost Effective 

One of the biggest reasons why companies don’t like to outsource their work is the high labor cost. Operating in Eastern Europe, specifically in Bulgaria, can save a company between 40-50% of its outsourcing costs. Bulgaria has the most competitive offerings within the EU, which makes it an extremely attractive destination for BPO.

For now, India remains the leading outsourcing destination if we look at it globally, but it lacks the quality workforce, Western attitude, strategic location, and stable education that Bulgaria has. The combination of affordable outsourcing and offshoring solutions with language skills and a well-educated talent pool, makes Bulgaria, one of the most dynamically developing countries in the IT sector, and perfect for outsourcing your customer contact activities.


To summarize, here are the 5 reasons why Customer Umbrella is an excellent place to outsource to:

The location.

 The BPO industry is growing extremely fast. 

Well-educated workforce.

 The country is trusted by some of the biggest companies in the world.

 It’s cheap to do BPO in Bulgaria. 

Benefits of choosing us

100% accurate

We know how crucial for your business is data to be correct and we guarantee an accurate and efficient service.

fast writing speed

All of our operators have years of experience with computers, fast writers using mechanical keyboards 

Cost saving

Outsourcing to us, you significantly reduce the cost of investing in additional equipment, staff training and human resource.


Operating in Eastern Europe, specifically in Bulgaria, can save a company between 40-50% of its outsourcing costs.

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