Gaming Customer Support Outsource


Outsourced customer support

Enhance Your Player Experience with Premium Gaming Customer Support Outsourcing

Gaming Customer Support Outsource Is a must in today’s dynamic and highly competitive gaming industry, providing exceptional gaming customer support is paramount to ensure a satisfying gaming experience for players. As leading gaming companies and other major console and mobile game development studios continue to expand their user base, the demand for reliable and efficient gaming customer support is at an all-time high. This is where our gaming customer support outsourcing services come into play, offering unparalleled 24/7 support tailored specifically to meet the needs of both players and gaming companies.

 From free-to-play to premium, from MMO to single-player games, from PC to Mobile, VR/AR and console game support, we’ve got you covered. Our service is trusted by more than 30 successful gaming, software and SaaS companies worldwide. By outsourcing player support you will significantly improve players’ experience and your overall profits and business performance!

As the gaming industry continues to evolve and expand, investing in premium gaming customer support outsourcing team is a smart strategic decision for the future of your business and players. At Customer Umbrella, we are committed to being your trusted partner, providing exceptional gaming customer support outsource services that elevate player experiences, drive customer satisfaction, and contribute to your company’s growth. Experience the difference of player-centric support by partnering with us today.

 Gaming Customer Support Outsource – Built Different

Our highly experienced and dedicated customer support agents are passionate gamers themselves, equipped with in-depth knowledge of gaming mechanics, industry trends, and best practices. They possess the necessary skills to address a wide array of player concerns promptly and effectively, ensuring a seamless gaming experience.

Gaming customer support outsource

Two Monitors Setup

All of our agents setup includes – high end PC, Fast internet speed, High quality Microphone and 2 Monitors – Working with and validating data can be quite easier, accurate and faster if done in proper environment. Everyone should use two monitors!

Fast and accurate write speed

Another advantige in hiring our Gaming Customer Support specialists is that all of them write very fast and acurate using mechanical Gaming keyboards. Mechanical switches are better because they’re more tactile, durable, and faster.

outsourced customer support gaming

99,2% Satisfaction rate

Dealing with players can be difficult if you can’t understand how they think or what they want. That’s why there is only one way to support them – with gamers like themselves. All of our agents are hardcore gamers, semi-pro or ex-Pro players who love helping people.

24/7/365/360° Gaming Customer Support Outsource

We Specialize in Gaming Customer Support Outsource

gaming customer support

Account Management

GDPR ready

Verifying account ownership, Resotre access, using advanced verification methods to ensure the person contacting us is the right owner of the account in question. All of our agents are GDPR trained.

gaming customer support

Technical Support

L1, L2, L3 gaming customer support

Troubleshooting any error message, and providing quick solutions to Players for any game or title. Advanced dxdiag file reviews, software, network or hardware issues will be resolved

gaming customer support

Advanced Game Knowledge

Actual gamers

Who cloud be better to support your players than a actual gamer who have played and know your games? We specialize in Outsourcing Gaming customer support because we have the required know-how. 

Gaming customer support outsource

Soft Skills

Agents with Attitude

We have the right attitude and have dealt with many furstrated players. The thing is we have already been on their place that is why we know how to find the right words, and how important the empathy is.  

We are the bridge between gaming companies and their players in terms of customer support in Americas, Europe and Asia.

Customer Support Outsource

One of our primary goals as Gaming Customer Support Outsource company is to create a seamless and efficient support experience for players, regardless of where they are in the world. This means that working closely with gaming companies to understand their unique needs and develop tailored solutions to address them. Also monitoring player feedback and data to identify areas where we can improve our services and provide better support to gamers.

In addition to providing customer support services, our company also serve as a liaison between gaming companies and the wider gaming community. By staying up-to-date on industry trends and engaging with players through social media and other channels, we help gaming companies better understand the needs and preferences of their customers.

We can integrate with all major CRM systems

Gaming and Player customer support for any channel, any language, anywhere!

WE PLAY & WE LOVE – GAMES

We recognize that each gaming company and game title has unique requirements and demands. Our customer support outsourcing services are fully customizable, allowing us to adapt to the specific needs of our clients. Whether it’s providing multilingual support, integrating with existing support systems, or aligning with brand values. We strive to deliver tailored solutions that meet and exceed our clients’ expectations.

Still not convinced? Reach out and we will!