We focus on personalized communication – at scale. Each customer receives an individual focus, and we do it tens of thousands of times a day, achieving the same results.

With Customer Umbrella, the customer support outsourcing process is quick, cost-saving, individual, and result-oriented. There is no up-front payment! The first invoice is sent to you after our agents have been working their full first month!

Hi.

1.

We get to know your business, your customers, and your needs

If we meet today..

Sign up

2.

Agree on all terms, conditions, sign Contract, SLA and Non-Disclosure

in 1-2 days

Interviews

3.

Meeting and selecting the candidates we have carefully selected for You !

in 14 days

Training

4.

We will combine efforts to introduce the agents with your project and clients 

7-14 days

Go Live

5.

We are ready to represent You. Focus on scaling – we focus on customer satisfaction!

in less than 30 days

MORE THAN 90% OF INC. 500 OUTSOURCE

Outsourcing can often lead to significant cost savings, as companies can benefit from lower labor costs in outsourcing destinations. This includes not only salary differentials but also savings on infrastructure, technology, and other operational expenses. Companies can concentrate on core business functions while delegating non-core activities to specialized service providers like us. This can enhance overall business efficiency and effectiveness.  We have expertise in many areas, technologies, and industries. By outsourcing to us you will tap into this specialized knowledge without having to invest heavily in additional training, hardware or hiring internal experts.

Have more questions?

Get in touch with our consultant today!