PLAYER SUPPORT OUTSOURING SOLUTIONS

Level-up your player support

As leading gaming companies and other major console and mobile game development studios expand their player base, the demand for reliable and efficient gaming customer support is at an all-time high. This is where our gaming customer support outsourcing services come into play, offering unparalleled 24/7 support specifically to meet the needs of both players and gaming companies.

  • Email, Live Chat, Social, Voice
  • Game play, in-game support, Escalations
  • Activations, payments, billing, refunds
  • Player retention and VIP proactive support
  • Omnichannel CX
  • Bugs, Crashes, and Technical Support

Trusted by leading games studios, including:

thirdtimegames
colossi games customer umbrella customer support outsource client

Empower your studio with our expertise

Boost player satisfaction with our top-tier outsourcing support solutions designed specifically for game development studios.  Focus on creating award-winning games, best storytelling and soundtracks, while our specialized player support outsourcing solutions handle your community with care.

Serving some of the largest titles and most loved video games, we know what it takes to delight players and keep them loyal.

6

Major games studios currently supported

27M+

Support interactions handled per year

55

Multilingual CX support languages

750

Player support team members across 6 continents.

Get player support by real gamers

Our Player support teams cover all platforms and all communication channels. We immerse ourselves in your brand, learning and mastering every detail to become true subject matter experts.   From free-to-play to premium, from MMO to single-player games, from PC to Mobile, VR/AR and console game support, we’ve got you covered. Our service is trusted by more than 30 successful gaming, software and SaaS companies worldwide. By outsourcing player support you will significantly improve players’ experience and your overall profits and business performance!

COMPUTER 
Smartphone
console
VR/AR
MODERATION, TRUST & SAFETY

Clean and safe community

We are proud to support all efforts to make the internet a better and positive place. Our moderation solutions are used by all kinds of games brands.

  • Content Moderation – No toxicity or Threats.
  • Proactive Risk Management
  • Player and members wellness

Level-up your player support

 Speak with a games expert today and boost your player support.

Join our awesome team

Join a company that values your energy, passion, and enthusiasm as much as your skills.