24/7 Outsource Technical Support
Customer Umbrella has a strong professional background in providing remote technical support services to companies all around the world. Our tech specialists work with companies across different industries helping them deliver excellent customer experience.
Why we are called one of the top technical support companies in the USA and Europe? Because of our innovative solutions and tech-skills! We armed our clients with a range of advantages such as:
Addressing issues promptly; Reducing customer downtime; Enhancing user experience; Cutting down expenses, and many many more.
We use only cutting-edge technology combined with tech-savy experienced agents to provide consistent and reliable technical support. Being one of the best technical support companies, we hire only qualified specialists who are experienced enough to deliver powerful first contact solutions to your customers.
As your software or app gains more users, a number of customer requests will also grow because of product bugs or support issues. By choosing Customer Umbrella as your technical support outsourcing agency, you can benefit from our comprehensive Technical support (level 1) and Helpdesk that will surely boost your customers’ satisfaction.
Our philosophy is based on effective communication and one-of-a-kind service. That’s why our highly-trained tech agents always stay ahead of the latest technology trends and innovations.
24/7 Technical Support Company
When it comes to Level 1 technical support, our agents are here to provide companies worldwide with effective solutions right away. If you choose our team, your customers will get omnichannel assistance in fixing issues that arise while using electronic products and services including mobile devices, computers, and SaaS products. Here is what we offer:
Tech Helpdesk; General product information; Assistance with navigation; Help with configuration; Installation, setup, and repair; Diagnostics and troubleshooting.
We apply proven tools and strategies to drive customer satisfaction and overall success of your business. By offering outsourced technical support, our company delivers top-class Level 1 support with a customer-oriented approach and key benefits:
24/7 Technical support. Your customers will receive responsive help any time it’s needed. Our agents do their best to provide them with a personalized approach and, as a result, reinforce their loyalty to your brand.
Productivity boosting. Do you want to enhance your team productivity? We have a solution! Outsource tech support to us, and let your staff focus on core development and higher-level customer requests.
Quick response. No matter what issue appears, our team consists of certified members who can offer professional L1 technical support. Because of this, you’ll get reduced average call time and speedy complying with the customer requests.
Monthly reports. We analyze all customer request and document what works well and what needs to be improved. Let our team handle your frontline support and keep you updated with regular metric reports.
From the start of our cooperation, we seek to get an in-depth understanding of your business processes so that we can develop a 100% customized plan for your company. We don’t use “one size fits all” approach that won’t fit your short and long term goals.
How does our tech support services work? Our team gathers all the required information about customers and their tech requests. Once an agent team identifies a problem, they start searching through the all possible solutions that can meet customer needs in the best possible way. Our experts are trained enough to find the most effective way out of any situation.
IT Technical Support Companies: Choose One Of the Best
Being a premium technical support company, we offer 24/7 customer support to B2B and B2C companies regardless of their time zones and geographical locations. With more than a decade of experience in delivering 24/7 customer support, we know how to design the most impactful strategies to meet your needs.
We make every effort to ensure that your tech support is always running smoothly and efficiently. The key features of our technical support company are:
Scalable 24/7 support;
Trained team of certified experts;
Access to the latest tools;
We pride ourselves on resolving most requests at the first contact. How can we do that? Our online technical support company offers industry-leading services because of talented and friendly agents and top-notch equipment and database. Through our omnichannel center, we provide inbound and outbound helpdesk as well as tech support via calls, emails, and live chats. Regular analysis of delivered customer assistance helps us ensure premium service standards.
Let our saas tech agents turn your first-time customers to regular ones
Time-wasted glitches in technical support can cost you time and money. But what’s more, it can reduce customer loyalty which is the most critical aspect of any business. Providing high-quality tech support is significant if you want to build lasting relationships with your customers. And we know how to help your company gain loyalty as our friendly agents use only advanced tools to keep everything up and running.
We focus on helping our clients gain a competitive advantage. Customer Umbrella can empower your business and transform customer service to outperform your competitors. Our team is committed to finding the optimal solutions for your tech support needs according to the required budget. So there is no surprise why companies worldwide choose us as their tech support partner.
Are you searching for one of the best and most affordable IT technical support companies? Search no further, as you’ve already found a reliable partner! We are so passionate about tech support as you are about your business.
Here at Customer Umbrella, you can find a team of enthusiastic experts who can cope with any challenge. As a result, your organization will receive top-level solutions and value with cost-effective integration that delivers the most bang for the buck. Contact us today and schedule a free consultation.
More questions? We have answers!
Get in touch with our consultant today!