24/7 Outsource Technical Support

Technical support services are being strategically outsourced to Bulgaria as global companies discover the benefits of access to an experienced team of specialists with the added benefits of improved service quality, lower costs of ownership and reduced risk.

You can outsource technical support services to Bulgaria, you receive a pool of trained and experienced engineers that are available 24/7 to provide your customers advanced technical support through a multi-modal user interface using the web, email, chat or voice, within agreed-upon response times and levels of quality. 

What are Technical Support Centers?

A Technical Support center or IT Helpdesk is a system designed to help and support an end-user of a particular product, system or application. Technical Support Center provides offshore technical support services to customers of products and services through multiple channels like email, chat, voice and the web.

The Technical Support Center is alternatively referred to as the Helpdesk or customer support center. Terms such as IT response center, customer interaction center, contact center, resource center, service desk and IT solutions center are also widely known in the field to refer to dedicated teams that systematically handle the entire spectrum of technical support services and handle clients questions.

TYPES of Online Technical Support 

Software usage / problems support

In-Game / Technical related Issues 

Application / desktop queries

Product related problems / queries

Installation support and Guides

Connectivity related problems

Troubleshooting support

It Helpdesk

Services Provided in our IT Helpdesk Support Centers 

Handle customer queries on technical products and applications

Gaming Customer Support Helpdesk (Live Chat, Email)

Generate leads, expand prospect contact opportunities

Self-support websites

Increase sales

Troubleshoot and resolve problems through remote assistance (AnyDesk, Teamviewer)

Telephone support

Dispatch of service technicians

Escalating calls back to the ISV or OEM

Single Point Of Contact (SPOC)

Tech Helpdesk

General product information

Assistance with navigation

Help with configuration

Installation, setup, and repair

Diagnostics and troubleshooting.

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