AI VS HUMAN Customer Support Outsource

Which one is better in Customer Support and why?

AI VS HUMAN Customer Support Outsource. In today’s world of automation and artificial intelligence, it’s not uncommon to find chatbots and virtual assistants handling customer support queries. We can’t argue these tools can be useful for certain tasks. But when it comes to providing excellent customer service, there’s no substitute for a live human being. Here are some of the key reasons why:

Empathy and Understanding

Humans have the ability to empathize with others and understand their needs and emotions. When a customer contacts a support representative, they want to know that their concerns are being heard and taken seriously. A live human can provide reassurance and build trust with the customer. Acknowledging their frustrations and addressing their concerns in a caring and personalized way.

Flexibility and Problem-Solving

No two customer queries are exactly the same. A bot may have a set of pre-determined responses that it can provide. However, it may not be equipped to handle unusual or complex issues. A human support representative, on the other hand, can adapt to each situation. Not to mention we can come up with unique solutions to solve the customer’s problem.

Personalized Service

A bot can only provide responses based on the data it has been programmed with. A human support representative, on the other hand, can take the time to understand the customer’s unique situation and tailor their responses accordingly. This personalized service can go a long way in building customer loyalty and trust.

Emotional Connection

Finally, there’s the simple fact that humans connect with other humans on an emotional level. When a customer speaks to a live support representative, they feel heard and understood in a way that a bot can’t replicate. This emotional connection can lead to stronger customer relationships and even word-of-mouth referrals.


One of the biggest advantages of outsourcing your customer support to Bulgaria is the cost savings. Labor costs in Bulgaria are significantly lower than in many other European countries, which means that you can hire a team of highly skilled support representatives for a fraction of the cost.

Skilled and Multilingual Workforce

Bulgaria is known for its highly skilled and educated workforce. Many Bulgarians are fluent in multiple languages, including English, which makes them an ideal choice for customer support roles that require communication with customers from around the world.

Convenient Time Zone

Bulgaria is located in Eastern European Time (EET), which means that it is just two hours ahead of the UK and seven hours ahead of the US East Coast. This makes it an ideal location for businesses that need to provide support outside of regular business hours.

Focus on Scaling Your Business

By outsourcing your customer support to Bulgaria, you can free up valuable time and resources that you can then use to focus on growing and scaling your business. Instead of spending time managing a customer support team, you can focus on developing new products and services, expanding your market reach, and increasing your revenue.

At Customer Umbrella, we offer cost-effective customer support outsourcing services to businesses of all sizes. Our highly skilled and multilingual team of support representatives is based in Bulgaria, and we can provide support in multiple languages, including English, German, French, Spanish, French, Arabic, Russian, Portuguese, Turkish, Bengali and more. With our convenient time zone and focus on quality, you can be confident that your customers will receive the highest level of support, 24/7.

We understand the importance of providing excellent customer support. That’s why we always have a team of experienced human customer support representatives on hand to answer your queries and provide personalized solutions to your problems. With Customer Umbrella, you can rest assured that your customers will receive the kind of service that will keep them coming back time and time again.

So, if you’re looking for a customer support outsourcing partner that truly cares about your customers, look no further. Contact us today to learn more about how we can help you take your customer support to the next level.


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