We are looking for a Customer Support Representative (FULL-TIME, REMOTE)

At Customer Umbrella, we help people one caring interaction at a time – that includes you! Join us, and you will shine with us. Now hiring for on-site work from office position.

Key Responsibilities:

• Develop, prioritize, and implement player-facing features for an upcoming title.
• Create systems and features in Unreal Engine, spanning from UI to client-side architecture.
• Build and maintain live service components to support the game.
• Leverage internal and external cloud technologies and services effectively.
• Contribute to the architecture design, requirements, and implementation of key systems.
• Define and uphold the technical standards and direction for the team.
• Mentor junior engineers, fostering growth and skill development.
• Collaborate seamlessly with game development disciplines, including art and design.

Essential Qualifications:

• At least 5 years of experience building interactive UI and supporting client and backend systems.
• Proven track record of designing scalable, production-ready architecture for large systems from scratch, including requirements gathering.
• Solid understanding of Computer Science fundamentals, supported by a BS in Computer Science or equivalent expertise.
• Strong collaborative skills, enabling teamwork across diverse disciplines.
• A player-focused mindset with a balance of pragmatism and product sense in technical decision-making.

Preferred Qualifications:

• Experience contributing to a globally scaled online game.
• Proficiency with Unreal Engine 4 or 5.
• Demonstrated expertise in shipping production-ready code in Golang, C#, or C++.

Success in this Role:
This role rewards technical mastery, a collaborative approach, and decision-making that prioritizes player experience. Your background, professional journey, and personal passion for gaming will be key considerations. If you care deeply about enhancing player experiences and are eager to work on innovative solutions, this could be your perfect opportunity.