What are you going to do?

We are looking to onboard a Technical Support Engineer who focuses on hardware and software setup and maintenance. As part of the Customer Umbrella Tier 1 support team, you will be expected to work 8-hour shifts in a 24/7 coverage team.

You will be troubleshooting, diagnosing, and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft O365, and a variety of end-user applications and integrations.

Main Responsibilities:

• Software installation and setup, installing and maintaining MacOS, Windows, and Linux desktops and notebooks, troubleshooting, and solving end-user IT problems.
• Administration and monitoring of Active Directory users, groups, and shared mailboxes.
• Microsoft O365 Administration.
• Troubleshooting VPN and email client issues.
• Installation, configuration, and support of end-user application software.
• Printers support, troubleshooting, and management.

What do we expect?

• 1+ years experience with Microsoft O365 administration, Microsoft Active Directory.
• Experience maintaining different OS (Windows, MacOS) and troubleshooting end-user issues.
• Experience with cloud-based endpoint management solutions (like Microsoft InTune)
• Experience working with printers.
• Experience with Citrix.
• Basic knowledge of Networking (like VPN installation/configurations and troubleshooting)
• It will be considered a plus if you have experience with security tools.
• Strong Proficiency in working with ticketing systems and knowledge bases.
• Experience supporting web and cloud-based applications.
• Self-starter with a proactive attitude.
• Team player.