Job Type: Full Time
Job Location: Fully Remote Hybrid Office
Language: English

What are you going to do?

We are looking to onboard a Technical Support Engineer who focuses on hardware and software setup and maintenance. As part of the Customer Umbrella Tier 1 support team, you will be expected to work 8-hour shifts in a 24/7 coverage team.

You will be troubleshooting, diagnosing, and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft O365, and a variety of end-user applications and integrations.

Main Responsibilities:

  • Software installation and setup, installing and maintaining MacOS, Windows, and Linux desktops and notebooks, troubleshooting, and solving end-user IT problems.
  • Administration and monitoring of Active Directory users, groups, and shared mailboxes.
  • Microsoft O365 Administration.
  • Troubleshooting VPN and email client issues.
  • Installation, configuration, and support of end-user application software.
  • Printers support, troubleshooting, and management.

What do we expect?

  • 1+ years experience with Microsoft O365 administration, Microsoft Active Directory.
  • Experience maintaining different OS (Windows, MacOS) and troubleshooting end-user issues.
  • Experience with cloud-based endpoint management solutions (like Microsoft InTune)
  • Experience working with printers.
  • Experience with Citrix.
  • Basic knowledge of Networking (like VPN installation/configurations and troubleshooting)
  • It will be considered a plus if you have experience with security tools.
  • Strong Proficiency in working with ticketing systems and knowledge bases.
  • Experience supporting web and cloud-based applications.
  • Self-starter with a proactive attitude.
  • Team player.

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