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Why players are one of the hardest groups to support, and how to do it properly.
AI VS HUMAN CUSTOMER SUPPORT
Which one is better in Customer Support and why? In today’s world of automation and artificial intelligence, it’s not uncommon […]
Everything! Because gaming is in the details – it requires deep knowledge and understanding in several aspects: physical health, attitude, […]
Most service providers understand the need for service-level agreements with their partners and customers. But creating one might feel daunting […]
outsource bulgaria
Today, we are going to discuss what makes Bulgaria one of the most popular destinations for BPO. You will find […]
Creating connections with customers to drive brand loyalty Engagement with an evolving workforce As companies strive for better brand engagement […]
outsourced customer support gaming
At Customer Umbrella believe in helping you Make. Happy. Customers.  Easily scale and streamline your customer service and drastically improve your […]